Refund policy

We do not accept returns or exchanges for reasons of customer preference.

A return may be requested within seven days from the date of delivery only if there is a defect or other problem with the item.

The items we handle are primarily artworks and pre-owned works circulated on the secondary market. Due to their nature, they may already have minor scratches, stains, soiling, age-related deterioration, or damage to frames or accessories resulting from their creation, storage, or circulation (collectively, “pre-existing condition issues”). We do not accept returns solely because of pre-existing condition issues.

We do not guarantee the authenticity of an artwork, meaning that it is an original work by the artist identified on the artwork page. Information on the artwork page, including the artist, year, materials, dimensions, provenance, seals, and other details, represents our opinion based on materials available to us and our own research. Customers purchase artworks at their own responsibility with an understanding of this point, and we accept no liability for loss arising from it.

To qualify for a return, the item must be in the same condition as when delivered, show no damage, soiling, alteration, reframing, display, or use after purchase, and be capable of being returned in its original packaging. A receipt or other proof of purchase is also required.

Before returning an item, please contact us using the details in our Contact Information. If the return is approved, we will provide return instructions. The item must be returned by the method we specify within five business days after approval. Items returned after this period or without prior approval will not be accepted.

If an item arrives in a condition materially different from its description, is clearly damaged in transit, or is the wrong item, please contact us promptly after delivery. We will review the circumstances and advise you of the appropriate next steps.

Where a return is made for reasons attributable to the customer, the customer is responsible for return shipping. Where a return results from our error or an incorrect shipment, we will pay the return shipping costs.

Costs and public charges associated with export or import procedures for a return will be allocated in the same manner as the return shipping costs described above.

We do not offer direct exchanges. If you wish to obtain a different item, you must return the current item and, after the return has been approved, purchase the new item separately.

After receiving the returned item and inspecting its condition and contents, we will notify you whether the refund has been approved. If approved, the refund will be issued to the original payment method within 14 business days (the “Refund Period”). The actual time at which funds appear in your account may vary depending on your credit card issuer or other payment provider.

If you paid in a currency other than Japanese yen, the refund amount will be converted using the exchange rate applicable when the refund is processed. The amount you actually receive may therefore differ from the amount paid at purchase, and we are not required to compensate for that difference.

No refund will be issued if substitution of the artwork, intentional damage, alteration, or any condition differing from the condition at delivery is identified.

If you have not received your refund after the Refund Period, please contact us using the details in our Contact Information.